Shure Update Utility Release Notes

For Windows and Mac

Version 2.4.3

Release Date: 9/24/2018


IMPORTANT 

To update Shure Update Utility version 2.4 or earlier to version 2.4.3, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates. 


IMPROVEMENTS 


KNOWN ISSUES 

  • PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older. 
  • Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 or greater will not automatically detect new versions.  
  • 32-Bit Windows: 
    • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 or greater for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems. 
    • Shure Update Utility version 2.4.3 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12.1 and earlier. 
  • Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version, shown below, will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers: 
    • Update receivers to the following minimum versions: 
      • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16 
      • QLXD4 Receivers 2.1.5 
    • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers. 
    • Using the FW Update menu on a receiver, update transmitters. 
  • Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later. 
  • USB-C MacBook Pro laptops with the Touch Bar running macOS High Sierra will fail to discover  GLX-D devices. We are currently investigating this issue. 


NOTES 

  • Shure Update Utility is supported on the following operating systems: 
    • Windows 7, 8 and 10 
    • Mac OS X El Capitan (10.11), Sierra (10.12), and High Sierra (10.13) 
  • Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, such as GLX-D. 
  • USB 2.0 Devices 
    • KSE1500, SHA900, and GLX-D must be updated one-at-a-time. 
    • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB on the computer running Shure Update Utility. 
  • Shure Update Utility 2.4.2 or greater for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later. 
  • Shure Update Utility 2.4.2 or greater for 32-bit systems is compatible with Wireless Workbench 6.12. or earlier. 

 

Version 2.4.2

Release Date: 3/20/2018
 

IMPORTANT

To update Shure Update Utility version 2.4 or earlier to version 2.4.2, download and re-install from www.shure.com/SUU or through Help > Check for Shure Update Utility updates.


IMPROVEMENTS


KNOWN ISSUES

  • PSM1000 devices with firmware version 1.1.0 or earlier must use Shure Update Utility version 2.4.1 or older.
  • Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.2 will not automatically detect new versions.
  • 32-Bit Windows
    • To update Shure Update Utility version 2.2.2 or earlier on a 32-bit Windows system, download version 2.4.2 for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that supports 32-bit systems.
    • Shure Update Utility version 2.4.2 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12 or earlier.
  • Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
    1. Update receivers to the following minimum versions:
      • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
      • QLXD4 Receivers 2.1.5
    2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
    3. Using the FW Update menu on a receiver, update transmitters.
  • Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.


NOTES

  • The software is supported on the following operating systems:
    • Windows 7, 8, and 10
    • Mac OS X El Capitan (10.11), Sierra (10.12), and High Sierra (10.13)
  • Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, like GLX-D.
  • USB 2.0 Devices
    • KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
    • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB terminal of the computer running Shure Update Utility.
  • Shure Update Utility 2.4.2 for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
  • Shure Update Utility 2.4.2 for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.
     

Version 2.4.1

Release Date: 11/6/2017
 

IMPORTANT

To update Shure Update Utility (version 2.4 or earlier) to version 2.4.1, download and re-install from Shure.com/SUU and not through Help > Check for Shure Update Utility updates.


IMPROVEMENTS

  • Returned support of Shure Update Utility for 32-bit Windows operating systems. To update Shure Update Utility (versions 2.2.2 or earlier) on a 32-bit Windows system, download version 2.4.1 for 32-bit systems to re-install the software.
  • Added support for PSM1000 G62


KNOWN ISSUES

  • Selecting "Help" > "Check for Shure Update Utility updates" will open Shure.com, which offers the latest version of Shure Update Utility to download. Shure Update Utility version 2.4.1 will not automatically detect new versions.
  • 32-Bit Windows
    • To update Shure Update Utility (versions 2.2.2 or earlier) on a 32-bit Windows system, download version 2.4.1 for 32-bit systems to re-install the software. Older versions of Shure Update Utility will not detect new updates of Shure Update Utility that support 32-bit systems.
    • Shure Update Utility version 2.4.1 for 32-bit systems is compatible with Wireless Workbench 6 version 6.12 or earlier.
  • Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
    1. Update receivers to the following minimum versions:
      • ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
      • QLXD4 Receivers 2.1.5
    2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
    3. Using the FW Update menu on a receiver, update transmitters. 
  • Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.


NOTES

  • Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, like GLX-D.
  • USB 2.0 Devices
    • KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
    • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB terminal of the computer running Shure Update Utility.
  • Shure Update Utility 2.4.1 for 64-bit systems is compatible with Wireless Workbench 6.12.2 or later.
  • Shure Update Utility 2.4.1 for 32-bit systems is compatible with Wireless Workbench 6.12 or earlier.


Version 2.4

Release Date: 8/3/2017
 

IMPROVEMENTS

  • Added support for updating the following devices:
    • AD1/2 Transmitters
    • AD4D Two-Channel Receiver
    • AD4Q Four-Channel Receiver
    • AD610 Diversity ShowLink Access Point
    • ULXD6/8 Transmitters
    • SBC450/850 Networked Charging Stations
  • Added support the following new frequency band:
    • QLX-D G62


KNOWN ISSUES

  • Attempts to download ULXD6/8 transmitter firmware to a ULX-D or QLX-D receiver that is not at the minimum firmware version will fail. To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  1. Update receivers to the following minimum versions:
    1. ULXD4, ULXD4D, ULXD4Q Receivers 2.1.16
    2. QLXD4 Receivers 2.1.5
  2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  3. Using the FW Update menu on a receiver, update transmitters.
  • Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.


NOTES

  • Shure Update Utility (SUU) version 2.4 requires 64-bit operating systems. To install SUU on a 32-bit computer, download version 2.2.2: Windows 7, 8, 10 or Mac OS X 10.9 – 10.11
  • Installing Shure Update Utility on Windows will also prompt the installation of a USB driver, which must be installed to support updating USB devices, like GLX-D.
  • KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
  • USB hubs are not recommended when updating USB 2.0 connected devices. Always connect these devices directly to a USB terminal of the computer running Shure Update Utility.
  • Shure Update Utility 2.4 is compatible with Wireless Workbench 6.12.2 or later.


Version 2.3

Release Date: 4/18/2017
 

IMPROVEMENTS

  • Added support for updating the following devices:
    • IntelliMix® P300 Audio Conferencing Processor
    • ANIUSB-MATRIX
    • ANI22
    • Shure Battery Rack Charger (SBRC)
  • Added support for updating the following new bands:
    • ULX-D G62, Z17, Z18, Z19, Z20
    • QLX-D Z17, Z18, Z19, Z20
  • macOS Sierra (10.12) compatibility


KNOWN ISSUES

  • Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.

NOTES

  • Shure Update Utility (SUU) version 2.3 requires 64-bit operating systems. To install SUU on a 32-bit computer, download version 2.2.2.8: Windows 7, 8, 10 or Mac OS X 10.9 – 10.11
  • KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
  • Installing the Shure Update Utility on Windows machines will prompt the installation of a USB driver in addition to the original application. This driver must be installed to support updating USB devices, like GLX-D.
  • The use of USB hubs is not recommended when performing updates to GLX-D devices. Always connect a GLX-D device directly to a USB terminal of the computer running the Shure Update Utility.
  • Shure Update Utility 2.3 is compatible with the following software:

 

Version 2.2.2

Release Date: 7/8/2016
 

IMPROVEMENTS

  • Added support for updating the following devices:
    • MXWAPT2
    • MXWNCS2
    • MXA910
    • MXA310
    • ANI4IN
    • ANI4OUT
       

KNOWN ISSUES

  • Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.


NOTES

  • KSE1500, SHA900 and GLX-D (USB 2.0 connected devices) must be updated one at a time.
  • Installing the Shure Update Utility on Windows machines will prompt the installation of a USB driver in addition to the original application. This driver must be installed to support updating USB devices, like GLX-D.
  • The use of USB hubs is not recommended when performing updates to GLX-D devices. Always connect a GLX-D device directly to a USB terminal of the computer running the Shure Update Utility.
  • This version of the Shure Update Utility is compatible with the following other versions of software applications:
    • Wireless Workbench 6.11.3

 

Version 2.2.1

Release Date: 12/10/2015


IMPROVEMENTS

  • Added support for updating:
    • KSE1500 Electrostatic Earphones
    • SHA900 Portable Listening Amplifier


KNOWN ISSUES

  • Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.


NOTES

  • Simultaneous updating more than one KSE1500 or SHA900 is not supported.
  • Installing the Shure Update Utility on Windows machines will prompt the installation of a USB driver in addition to the original application. This driver must be installed to support updating USB devices, like GLX-D.
  • The use of USB hubs is not recommended when performing updates to GLX-D devices. Always connect a GLX-D device directly to a USB terminal of the computer running the Shure Update Utility.
  • This version of the Shure Update Utility is compatible with the following other versions of software applications:
    • Wireless Workbench 6.11.3

 

Version 2.2.0

Release Date: 5/29/2015


IMPROVEMENTS

  • Added support for updating GLX-D devices, including
    • GLXD1 - Bodypack transmitters
    • GLXD2 - Handheld transmitters
    • GLXD4 - Baggable receiver
    • GLXD6 - Guitar Pedal receiver


KNOWN ISSUES

  • Microflex Wireless devices running version 1.X firmware must first be updated to version 2.0.5 before being updated to version 3.X or later.


NOTES

  • Simultaneous updating more than one GLX-D device is not supported.
  • Installing the Shure Update Utility on Windows machines will prompt the installation of a USB driver in addition to the original application. This driver must be installed to support updating USB devices, like GLX-D.
  • The use of USB hubs is not recommended when performing updates to GLX-D devices. Always connect a GLX-D device directly to a USB terminal of the computer running the Shure Update Utility.
  • This version of the Shure Update Utility is compatible with the following other versions of software applications:
    • Wireless Workbench 6.11.0

 

Version 2.1.1.2

Release Date: 10/16/2014
 

IMPROVEMENTS

  • Resolved issues when downloading and installing Wireless Workbench 6 updates.


NOTES

  • This version of the Shure Update Utility is compatible with the following other versions of software applications:
    • Wireless Workbench 6.10.2

 

Version 2.1.0.21

Release Date: 8/28/2014


IMPROVEMENTS

  • Added support for updating QLX-D devices, including
    • QLXD1 - Bodypack transmitters
    • QLXD2 - Handheld transmitters
    • QLXD4 - Single channel receiver


NOTES

  • This version of the Shure Update Utility is compatible with the following other versions of software applications:
    • Wireless Workbench 6.10.1

 

Version 2.0.3.7

Release Date: 3/12/2014
 

IMPROVEMENTS

  • Fixed support of updating PSM1000 P10T transmitters running firmware version 1.1.0
  • Improved robustness of update process with large networks of UHF-R receivers
  • Fixed bug that would suggest that a UHF-R receiver running 1.171 should be updated to 1.171.


NOTES

  • For inter-application compatibility, the Shure Update Utility must be installed in the default applications directory on your computer (Program Files x86 for Windows, and Applications for Mac).
  • This version of the Shure Update Utility is compatible with the following other versions of software applications:
    • Wireless Workbench 6.9.2

 

Version 2.0.2.27

Release Date: 1/24/2014
 

NEW FEATURES

  • Added support for the following devices
    • AXT400
    • AXT100/200 (via AXT400)
    • ULXD4/D/Q
    • ULXD1/2 (via ULXD4/D/Q)
    • P10T
    • P10R (via P10T)
    • UR4S/D & MW4S/D
  • The Shure Update Utility can now check for and install updates for the following supported software applications:
    • Shure Update Utility (itself)
    • Wireless Workbench 6


KNOWN ISSUES

  • PSM1000 P10T transmitters running firmware version 1.1.0 cannot be updated at this time.  To update these devices, please install Wireless Workbench version 6.8 or earlier, and use the internal Firmware Update Manager (Tools -> Firmware Update Manager).
  • When updating UHF-R receivers, it is recommended that only a few (2-4) devices are updated at a time.


NOTES

  • The Shure Update Utility is a stand-alone application, and is meant to replace the Firmware Update Manager that was bundled with Wireless Workbench 6.8 and earlier releases.  The Firmware Update Manager will no longer be supported.
  • A wired ethernet connection is recommended when updating hardware.  Updating over a wireless connection is not supported.
  • This version of the Shure Update Utility is compatible with the following other versions of software applications:
    • Wireless Workbench 6.9.0

 

Version 2.0.1.25

Release Date: 11/12/2013
 

NEW FEATURES

  • Initial release
  • Support for the following devices:
    • SCM820
    • Microflex Wireless System